31. Omreženi trgi lahko čez noč zamenjajo dobavitelje. Omreženi intelektualni delavci lahko med kosilom zamenjajo delodajalce. Vaše “iniciative za optimizacijo stroškov” z odpuščanjem so nas pripeljale do vprašanja: »Lojalnost? Za kaj že?«
32. Pametni trgi bodo našli dobavitelje, ki govorijo njihov jezik.
33. Naučiti se govoriti s človeškim glasom ni nek salonski trik. Ne da se ga pobrati na kaki fini konferenci.
34 Govoriti s človeškim glasom za podjetja pomeni, da delijo skrbi s svojimi skupnostmi.
35. Najprej pa morajo seveda pripadati skupnosti.
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31. Networked markets can change suppliers overnight. Networked knowledge workers can change employers over lunch. Your own “downsizing initiatives” taught us to ask the question: “Loyalty? What’s that?”
32. Smart markets will find suppliers who speak their own language.
33. Learning to speak with a human voice is not a parlor trick. It can’t be “picked up” at some tony conference.
34. To speak with a human voice, companies must share the concerns of their communities.
35. But first, they must belong to a community.


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